Communicator gives a dealership the ability to electronically have conversations with its customers and employees in real time by sending and receiving emails and text messages right from within the XSellerator DMS.
Dramatically reduce the amount of time service staff are tied up on the phone thereby increasing the time they spend serving customers and driving revenue.
Communicator can automatically send out customized messages on behalf of the dealership
based on certain trigger events within the DMS (such as the completion of a repair order, or receipt of parts).
The system has over 25 such potential automated messages. Alternatively, messages can be created ad-hoc by an employee and sent to your customer by text or email (based on the customer’s preference).
Industry studies indicate that 40% of all inbound calls to a dealership service department are customers asking about the status of their vehicle.
Communicator allows customers to receive regular updates (by text or email), often without staff having to do anything! Imagine the time savings.