Communicator is a ground-breaking innovation embedded throughout Quorum’s XSellerator DMS. Using Communicator, dealerships deliver the instant, two-way, electronic communication that most customers demand and expect today. XSellerator users can text or email customers on an ad-hoc basis or, using QTemplates and system automation, send out customized messages based on trigger events (such as the completion of a repair order or Dealer Promotions).
QTemplates, the newest enhancement to Communicator, allows you to completely customize outgoing messages to customers using your own branding and images. You can also direct your customers online by adding URL links to images or buttons within your communication. Do you want to create a Dealer Promotion to be sent out to 1000 customers but want the message to be tailored to the individual customer? You can do that easily using Communicator with QTemplates!
What truly sets Communicator apart is the Communication History. The customer can respond to messages, and the resulting “conversation” is permanently saved in their communication history and with the transaction (such as a repair order, parts order, or sales deal).
Pioneering Communication with Communicator and QTemplates
In the sales appointment window, once a Sales Appointment has been created and updated, an email or text confirmation will be sent based on the customer’s communication preference. The customer will be provided with a confirmation that includes a calendar link to allow them to add the appointment to their personal calendar.
Communicator will automatically send a reminder the day prior to a customer’s appointment based on the customer’s communication preference. There are two appointment reminders, one set up to go out 7 days prior to the appointment date and the second goes out the day before. These numbers can be changed by the dealer.
If a salesperson is changing the previously recorded salesperson tied to a particular customer/vehicle, the sales manager can receive a notification of the change automatically. This feature will help prevent unauthorized changes.
When a part is received by the parts department the service advisor is automatically notified that the special-order part for their customer has been received by the dealer and they can notify the customer that it is in stock and ready to be installed. This can be set to All Work Order’s or only non-posted WO’s.
We can include a link to have the client pay the invoice with PayPal before arriving at the dealer to collect their vehicle. Other payment options are coming in future release.
This is a new plugin that gets sent out to the customer automatically after a pre-determined number of days to let them know they may receive a survey from the OEM (i.e., GM, Toyota, Chrysler, etc.) in the coming days and they can reach out to the dealer if they have any concerns.
New internal plugin to notify the service advisor or parts department that action is required on a service quote. This would normally be initiated by the tech working on the quote. Send A/R Statements- New Plugin. Instead of printing and mailing out monthly account receivable statements to all charge customers, this can be sent via email or text as well as print copy.
New Plugin. Send a notice to a supplier once your account has been paid via EFT.
Dramatically reduce the amount of time service staff are tied up on the phone thereby increasing the time they spend serving customers and driving revenue.