PIONEERING
DIGITAL CUSTOMER
COMMUNICATION

Say good-bye to 3rd party communication tools and
hello to Communicator– Integrated within XSellerator DMS.

Find Out More
Watch the Demo
IPhone screen with Communicator XSellerator

Communicator gives you the ability to electronically “talk” to your customers in real-time.

Communicator is a ground-breaking innovation embedded throughout Quorum’s XSellerator DMS. Using Communicator, dealerships deliver the instant, two-way, electronic communication that most customers demand and expect today. XSellerator users can text or email customers on an ad-hoc basis or, using QTemplates and system automation, send out customized messages based on trigger events (such as the completion of a repair order or Dealer Promotions).

QTemplates, the newest enhancement to Communicator, allows you to completely customize outgoing messages to customers using your own branding and images. You can also direct your customers online by adding URL links to images or buttons within your communication. Do you want to create a Dealer Promotion to be sent out to 1000 customers but want the message to be tailored to the individual customer? You can do that easily using Communicator with QTemplates!

What truly sets Communicator apart is the Communication History. The customer can respond to messages, and the resulting “conversation” is permanently saved in their communication history and with the transaction (such as a repair order, parts order, or sales deal).

EMAIL

Using QTemplates, you can completely customize outbound messages to customers using your own branding and images. You can add links to images and buttons, and direct customers to your team.

TEXT

Text messages are excellent for notifications like repair approval and vehicle status notifications. Texts offer quicker message delivery and a higher percentage chance that the customer will read the message and respond in a timely manner. Texts are also completely customizable with QTemplates.

Pioneering Communication with Communicator and QTemplates

  • Instant, two-way electronic communication
    by text or email
  • Automated message Plug-Ins and customization
    (think Dealer Promos or Appointment Reminders)
  • Full retention of Communication History
    with complete DMS integration

Customer Communication

Communicator can automatically send out customized messages on behalf of the dealership based on certain trigger events within the DMS (such as the completion of a repair order, or receipt of parts).
The system has over 25 such potential automated messages. Alternatively, messages can be created ad-hoc by an employee and sent to your customer by text or email (based on the customer’s preference).

0
automated messages
0 %
fewer incoming service inquiries

Save Time and Frustration

Industry studies indicate that 40% of all inbound calls to a dealership service department are customers asking about the status of their vehicle.
Communicator allows customers to receive regular updates (by text or email), often without staff having to do anything! Imagine the time savings.

Communicator Management
Windows

These windows are used to choose which Communicator Plug-Ins the dealership has activated, as well as to manage incoming messages, or redirect to another user. It is critical that someone in the dealership is responsible for managing these windows.

Communicator
Plug-Ins

Using Communicator, XSellerator DMS can automatically initiate an outbound message to a customer, or an internal message to dealership employees, based on an “event” in the system (activity within a transaction).
More about Plug-Ins

COMMUNICATOR IS COMPRISED OF FOUR PRIMARY COMPONENTS

Communicator

Connect With Us

Communicator Customer
Summary Window

This window can be accessed anywhere the Communicator icon appears in XSellerator and can be used to send a free form message to a customer, set customer’s communication preferences to email or text, override preferences for a particular transaction, view customer communication history and more.

Communicator Application

Designed in house, the Communicator Application is backed by the power of Amazon’s AWS cloud services platform. Tightly integrated with XSellerator DMS, Communicator allows you to talk instantly with customers and employees. It can also send out automated, event-driven messages, customizable with Q Templates.

COMMUNICATOR PLUG-INS

ALL PLUG-INS ARE CUSTOMIZABLE WITH Q-TEMPLATES

Appointment Confirmation

In the sales appointment window, once a Sales Appointment has been created and updated, an email or text confirmation will be sent based on the customer’s communication preference. The customer will be provided with a confirmation that includes a calendar link to allow them to add the appointment to their personal calendar.

Appointment Reminder

Communicator will automatically send a reminder the day prior to a customer’s appointment based on the customer’s communication preference. There are two appointment reminders, one set up to go out 7 days prior to the appointment date and the second goes out the day before. These numbers can be changed by the dealer.

Send Extended Warranty Leads for Customers in Service
Communicator can send a message to a designated manager when a customer comes into service and does not have an extended warranty plan on a vehicle that is at the end of its regular warranty period/mileage. This is an opportunity to sell extended warrants to the customer.
Send Vehicle Invoice
Communicator can send the vehicle invoice via email to either a customer or to a dealership that is requesting a dealer transfer
Send eDocuments
Communicator can easily send any XSellerator eDocument via email or text.
Send Vehicle Sales Quote
Communicator can send a vehicle quote for any vehicle that a customer may be interested in.
Send Cash Transaction
Communicator can send a cash transaction receipt via email confirming payment by the customer.
Send EFT Remittance Advice
New Plugin. Send a notice to a supplier once your account has been paid via EFT

Sales Manager Notifications of Change in Salesperson

If a salesperson is changing the previously recorded salesperson tied to a particular customer/vehicle, the sales manager can receive a notification of the change automatically. This feature will help prevent unauthorized changes.

Service Advisor Special Order Notifications

When a part is received by the parts department the service advisor is automatically notified that the special-order part for their customer has been received by the dealer and they can notify the customer that it is in stock and ready to be installed. This can be set to All Work Order’s or only non-posted WO’s.

Work Order Greeting

We can include a link to have the client pay the invoice with PayPal before arriving at the dealer to collect their vehicle. Other payment options are coming in future release.

Customer Survey

This is a new plugin that gets sent out to the customer automatically after a pre-determined number of days to let them know they may receive a survey from the OEM (i.e., GM, Toyota, Chrysler, etc.) in the coming days and they can reach out to the dealer if they have any concerns.

Quote Status Notifications

New internal plugin to notify the service advisor or parts department that action is required on a service quote. This would normally be initiated by the tech working on the quote. Send A/R Statements- New Plugin. Instead of printing and mailing out monthly account receivable statements to all charge customers, this can be sent via email or text as well as print copy.

Send EFT Remittance Advice

New Plugin. Send a notice to a supplier once your account has been paid via EFT.

"What I like most about Quorum and about XSellerator DMS would be the ability to print or export reports for further review and analysis. It makes them much more useful and the ability to drill down into many of the reports to get documents is very time saving."
– Bill O’Connor
– Bill O’ConnorController, Jim Trenary Chevrolet
"What I like most about Quorum and about XSellerator DMS would be the ability to print or export reports for further review and analysis. It makes them much more useful and the ability to drill down into many of the reports to get documents is very time saving."
– Bill O’Connor
– Bill O’ConnorController, Jim Trenary Chevrolet

Enhance
Customer
Experience

Dramatically reduce the amount of time service staff are tied up on the phone thereby increasing the time they spend serving customers and driving revenue.

We're committed to your privacy. XSellerator uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.

Enhance Customer Experience

We're committed to your privacy. XSellerator uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time. For more information, check out our Privacy Policy.