Andrea has been leading Quorum’s Human Resources team for the past 14 years providing support and advice to operational managers and executive staff, whether that’s recruitment and employment, training and development, employee relations, benefits administration, and the development of organizational culture. She is known as the coach and listener of the Company and always lends a sympathetic ear! Andrea has over two decades of experience in the Human Resources world, including a 16 years’ experience working in the technology sector. She has completed her Bachelor of Business Administration with a specialization in Human Resources Management.

I earned my CPA, CGA designation in 2011. I have been in the Finance/Accounting/HR Management role for 20+ years. I love my job and the challenges that it brings. I feel at home here with the DealerMine team. The one thing that the most people would say about me is you are more than likely to hear my laugh before you see me. I love to have a good laugh.

Darren is one of Quorum’s veterans who joined the company shortly after it was founded. He has filled many shoes in his time with the company, including Network Specialist and Network Services Manager. In March 2008, Darren and his family relocated to the most easterly city in North America, St. John’s, Newfoundland to be in direct contact with the Network Services team. He has since then, moved back to his home in Edmonton, AB, where he leads our research and development team, which defines the technology platform that Quorum uses for its customers and internally.

Mike McGarvey- Mike joined Quorum in 2015 as an Implementation Specialist, a role that would see him travel inside of more than 100 dealerships across North America and getting to know our industry and customer base. A couple of years later, he moved into the Training Manager function, which is where he discovered his love for process improvements. As a result, Mike has since become Quorum’s inaugural Director, Continuous Improvement where he focuses all of his time on process improvement, the customer experience, as well as learning and development.  

With a progressive background in Operations and partnered Services Support Julia Whiffen oversees Quorum’s dedicated Product Support department from her home office in Toronto, Ontario. Julia joined the team February 2021, eager to convey and instill in her team a strong sense of energy, excitement, ownership, and commitment that drives Quorum’s vision, strategy, and direction. Julia’s background is diverse, with 20 years of experience building and leading customer focused teams in a variety of industries including financial services, e-commerce, corporate security, and retail sectors. Most recently, Julia built and lead a cross-functional team for Staple’s $25M omni channel extended warranty program. This experience, and similar defining roles for G4S Secure Solutions (Canada) Ltd. and The Shopping Channel, Rogers Media, has allowed her to achieve some incredible career highlights, including being a member of the team awarded Gold for "Best Medium Contact Centre in the World" (Contact Centre World, Vegas 2008). In Julia’s first year she has taken significant strides to integrate and standardize the support platform and service delivery for Quorum’s suite of products while identifying and meeting the varied specialized support needs of our partner Dealerships. By actively promoting a free flow of information across all levels of the organization Julia is keen to identify opportunity for enhanced service quality management and deployment of tools that anchor process and expedite service request resolution. In her free time Julia is an active member of the Gestalt Psychology community. Gestalt in business would consider the interrelatedness of diverse processes and encourage transparent dialogue to discover the connection points that optimize the overall system. Put simply, having fun untapping the potential of the team to assist our customers in utilizing our software to deliver the best end customer experience.

Starting with his work as a Fleet and Lease Manager at a Ford store, and then several positions with Quorum, Scott's automotive experience has earned him the spot as Quorum's Services Delivery Manager. He oversees all service delivery activity and staff (implementations, training, project management and data conversion). The one thing that motivates Scott everyday is the people and the heart they put into the work they do at Quorum.

Personal development is really the thing I hang my hat in work and in life. I’m always looking for ways to do things better or different. My brain functions best in overdrive which is perfect for my role because every day is “game day” and you have to give a 110% effort. My “go to” after a busy day is going on Pinterest and saving quotes and recipes that I’ll never make and spending quality time with my husband and boys.