XSellerator’s Service Performance Pack accommodates social distancing while enhancing your customer’s experience and driving additional revenue opportunities into your Service Lane.
DealerMine Service CRM: Multi-channel communication, automation and maintenance recommendations drive customers into your Service Lane.
DealerMine BDC: A turn-key solution scaled to your operations to maximize outreach with performance standards measured through hundreds of metrics and KPIs.
DealerMine CRM Online Service Scheduling: Online portal for your customers to schedule their next service appointment with seamless integration into your XSellerator DMS.
XSellerator has built-in shop loading, scheduling + routing to better manage your Service Department operations.
Communicate with your customers on their terms via text/email system-generated + ad hoc messages about their vehicle before, during and after their service appointment. Messages and replies are stored in customer history.
Power Lane offers your service team tools to provide the best possible experience for your customer. Inspection, service menu, interactive vehicle conditioning reporting and invoice and payment are all features Power Lane offers, right at the customers vehicle, creating a more engaged overall customer experience.
Present digital quotes to your customers via Communicator (text/email) with the option to accept or decline the additional service repairs right from their device. The additional work is transferred right to your Repair Order; the declined repairs are stored with customer history.
Send automated electronic messages when work is completed, collect signatures and electronic payment.
Whether you utilize XSellerator’s built-in CRM tool or DealerMine’s Service CRM, you can engage your customers and increase their customer experience with your dealership through retention follow-up activities and reminding them of suggested service repairs – circling them back into your Service Lane.